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Global Excellence Award 2003:
Gold for the Credit Suisse Business Process Management Application ServiceNet
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Zug, April 10th, 2003: The award is co-sponsored by the Workflow Management Coalition (WfMC), Giga Information Group and Workflow & Reengineering
International Association (WARIA). This globally recognized, prestigious award has been used for over a decade to honor organizations that have excelled in implementing innovative business process management solutions to meet strategic business objectives in the domain of workflow systems.
The Global Excellence Award has been granted with the involvement of all leading enterprises and is therefore recognized as the most important award within this line of business.
With ServiceNet, which runs on the ActionWorks business process management platform, Credit Suisse manages one of the bank’s most central processes – the Customer Care Process.
The application was designed and implemented by Action Solutions, Zug, in co-operation with Systems Integration Center AG, Wallisellen.
With ServiceNet, the Customer Care-Process can be accelerated and handled more efficiently by Credit Suisse as ever before. Today,
this is a considerable competitive advantage in the privat banking market as customers set a high value on the skilled processing of their orders.
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ServiceNet has definitely improved the quality of the customer-services within the following areas
- The requests and orders of the customers are completed speedier than before. The average-processing time was reduced by 30%.
- Within the customer services divisions the productivity increase amounts to 10%, because employees are relieved from administrative work accordingly.
The time gained, can be deployed for the support- and consulting-services.
- The survey of documents, orders, processing and productivity will be improved considerably.
The customer information can be ensured on a high and updated level. The risk of loosing information or insufficiencies with the filing can be substantially reduced.
Action Solutions will continue to take advantage of the expert knowledge gained during the developement and daily-operation of ServiceNet by launching a Customer Care Application, which can be parameterized individually.
With this solution, key business processes can be optimized independently of the industrial sector..
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